Refund Policy

What's refundable

• Unused credits, within 30 days of purchase. Refunded in full, at the rate you paid.
• Credits spent on a failed tailoring. These are returned to your balance automatically — you do not need to ask. If a failure ever doesn't auto-refund, tell us and we'll fix it.
• Duplicate or accidental purchases. Refunded in full, including past 30 days.

What isn't

• Credits you have already spent on a successful tailoring — you received the rewrite, the diff, and the export.
• Purchases older than 30 days where the credits are still unused, though they never expire so you can always use them. If something unusual happened, email us anyway and we'll look at it.

If you bought a pack and used one or two credits, we'll refund the unused remainder pro-rata rather than refusing the whole thing.

Why the score is always free

You can see your match score and our apply / borderline / skip verdict before spending anything. That is deliberate: you should know whether a tailoring is worth a credit before you spend one. We would rather tell you to skip a job than sell you a rewrite that cannot help.

How refunds are processed

Payments are handled by DodoPayments as merchant of record, so refunds go back through them to your original payment method. We action requests within 2 business days; your bank or card issuer typically takes a further 5–10 business days to show the money.

Refunded credits are removed from your balance at the same time.

Chargebacks

Please email us before raising a chargeback. Chargebacks cost us a fee and take far longer for you than simply asking — and we will refund you anyway.

Related

See our Terms of Service for how credits work, and our Privacy Policy for what we do with your data.